Refund policy

Refund and Returns Policy

At SCRT NZ, we build forensic-grade privacy and signal control gear designed to give you absolute control over your digital footprint. If you're not completely happy with your purchase, we'll make it right.

30-day returns (change of mind)
You can return unused items within 30 days of receiving your order for a refund or store credit.

To be eligible:

  • The item must be unused, undamaged and in the condition you received it.
  • It must be in its original packaging with all tags and inserts.
  • We need your order number or proof of purchase.

Return shipping for change-of-mind returns is paid by the customer and isn't refundable.

Faulty, damaged or incorrect items
Every SCRT product goes through quality control. If your order arrives faulty, damaged or not what you ordered, contact us and we'll fix it. We cover all return and replacement shipping for verified faulty, damaged or incorrect items.

  • Please report transit damage or cosmetic defects within 14 days of delivery, with photos if you can. This helps us sort it quickly.
  • Faulty products are covered at any time within a reasonable period under the Consumer Guarantees Act.

Your rights under New Zealand law
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty, doesn't match its description or isn't fit for its purpose, you're entitled to a repair, replacement or refund, even if the 30-day change-of-mind period has passed.

How to start a return

  1. Email hello@scrt.nz with your order number, proof of purchase and the reason for the return. For damaged items, attach clear photos.
  2. We'll review your request and send you return instructions and our return address.
  3. Pack the item securely and send it back as instructed.

Return shipping tips
For items over $100 NZD, we recommend a tracked service or shipping insurance. We can't guarantee receipt of untracked returns.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. If it is, we'll refund your original payment method promptly. Your bank or payment provider may take 3 to 7 business days to show it.

Questions?
Email hello@scrt.nz or call SCRT New Zealand and Grounded Kiwi Showroom on 06 215 4412.